Customer Services

Learning Objectives

In this current time, business is competitive because there are more varieties and choices that is available to customer. They have the power to decide who they want make transaction. Therefore, it is crucial that organization should train their employee to go into customer-centric mindset zone, where appreciation of customer is highly maintained. In order to create strong relationship with customer, employee should be exposed to different method in managing their customer by developing their social intelligence and avoid in creating conflict between customer and organization.

Course Participants

For those who need to interact and handle customer in their daily work.

HRD Corp Claimable

Learning Objectives

This program is to create better customer service especially in direct method or through telephone service. It focus to improvise customer service skills and build relationships. Employee is encourage to understand about their customer needs and expectations, and uses effective ways to handle customers complaints. It also touches on their ability to provide solution or solve the problem for their customer.

Course Participants

This program is especially created for customer service representatives, customer service executives, sales personnel and other front-line personnel that need equipping to show customers they really matter.

HRD Corp Claimable

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