Learning Objectives
This program is to create better customer service especially in direct method or through telephone service. It focus to improvise customer service skills and build relationships. Employee is encourage to understand about their customer needs and expectations, and uses effective ways to handle customers complaints. It also touches on their ability to provide solution or solve the problem for their customer.
Course Participants
This program is especially created for customer service representatives, customer service executives, sales personnel and other front-line personnel that need equipping to show customers they really matter.
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